Sales Development Representative

Location: Costa Rica

Who We Are
At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity 

The Sales Development Representative (SDR) is a vital member of the SweetRush Client Solutions department, focused on initiating and accelerating business development by managing the front end of the sales pipeline. This highly organized role qualifies and nurtures new prospects, ensures meticulous CRM data integrity and system coordination, while providing strategic pre-sales intelligence to streamline the sales process. The SDR drives efficiency and maximizes sales potential by managing the entire prospect lifecycle, from initial triage to re-engagement strategies.

SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours.

Salary

*Salary is negotiable 

Key Responsibilities 

Prospect & Pipeline Management

• Monitor and qualify incoming new business prospects to ensure rapid response times and proper routing to Sales Executives and Account Managers
• Provide inbound channel oversight by managing information form submissions and the company’s information inbox to capture every opportunity
• Prospect nurturing through engagement of "warm" prospects with confident, competent communication regarding baseline pricing and high-level value propositions
• Draft constructive, professional, and customer-centric email responses to move prospects further down the funnel efficiently

Sales Operations & Data Integrity

• Maintain meticulous CRM records, ensuring data accuracy for prospect source, names, titles, associations, conversion milestones, LinkedIn profiles, etc. 
• Coordinate with IT and leadership for system troubleshooting, managing Out-of-Office (OOO) windows, and maintaining security protocols
• Facilitate procurement login setups and credential management in partnership with Sales Executives, Account Management, and Operations. 
• Partner with leadership, marketing, and operations to develop and refine high-level value propositions with tailored messaging and email templates for prospecting
• Work within HubSpot Playbooks to capture executive knowledge and turn it into repeatable, scalable sales assets

Strategic Research & Pre-Sales Intelligence

• Create comprehensive prospect intake summary briefs for the sales team to streamline the discovery process
• Utilize AI research tools and organizational deep-dives to perform advanced prospect vetting. This includes evaluation and prioritization of internal resource needs, potential project complexity and size, as well as buyer readiness
• Manage RFx coordination from the initial handoff of requests to resourcing partners and coordinators to ensure deadlines are not missed
• Act as a proactive bridge between sales operations and executive leadership to secure prospect-specific insights.
• Confidently "nudge" and manage executive workflows to obtain the necessary approvals, insights, and strategic direction required to move deals forward.

Campaign & Lifecycle Management

• Craft a re-engagement strategy by partnering with the email marketing team to manage workflows, ensuring no prospect is permanently lost.
• Audit disqualified prospects to refine targeting criteria and improve overall prospect quality.

What You Bring - Required Skills 

• Leads projects with a focus on team engagement and high-quality delivery.
• Delivers sharp, professional, and effective communication at all levels
• Self-managed and highly organized, ensuring total accuracy in all data and reporting.
• Demonstrates resourcefulness and the flexibility to pivot between diverse responsibilities and unique client demands
• Analytical thinking to manage multi-step workflows and utilize advanced research tools to turn prospect data into strategic pre-sales intelligence
• Employs creative tactics to nurture and revitalize interest within the sales pipeline
• Excellent English language skills 

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you! 

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.